Terms of service

Terms of Service

Effective Date: August 10, 2026

Welcome to FlorViva. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About FlorViva

FlorViva operates an online retail store offering artificial flowers, artificial potted plants, succulents, bonsai-style decorations, and other nature-inspired decorative products.

Our business address is:

208 Clark St
Brockport, NY 14420
United States

Contact:

support@florviva67.store
+1 (631) 667-2489

2. Website Use

You agree to use this website only for lawful purposes.

You must not use our website:

To violate applicable laws or regulations.
To engage in fraudulent activity.
To interfere with website security.
To attempt unauthorized access to our systems.
To distribute malicious software.
To collect information about other users without authorization.
To misuse our website or its content.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure product descriptions, images, specifications, and other information are accurate and useful.

However, product colors and visual appearance may vary depending on lighting, photography, display settings, and individual device screens.

Artificial flowers and plants are decorative products and may have minor variations in appearance, shape, color, size, or arrangement.

4. Product Availability

All products are subject to availability.

We reserve the right to limit quantities, discontinue products, or modify product availability at any time without prior notice.

If an ordered product becomes unavailable after purchase, we will contact you regarding an appropriate resolution, which may include a refund.

5. Pricing

Prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing, product descriptions, or other information where an error has occurred.

If a significant pricing error affects an order, we may contact you before fulfilling the order.

6. Orders

Placing an order constitutes an offer to purchase products from FlorViva.

An order confirmation does not necessarily guarantee final acceptance of the order. We reserve the right to cancel or refuse an order where appropriate, including circumstances involving suspected fraud, pricing errors, product availability, or other legitimate business reasons.

7. Payment

Customers are responsible for providing accurate billing and payment information.

You authorize the applicable payment provider to process charges associated with your order.

We do not knowingly retain complete payment card information beyond what is necessary for processing through our payment providers and operating our services.

8. Shipping

FlorViva currently offers free worldwide shipping.

Our standard estimated delivery timeframe is 7–10 days, although actual delivery times may vary depending on destination, carrier operations, customs procedures, weather, holidays, and other circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

9. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery, subject to our Return & Refund Policy.

By purchasing from FlorViva, you acknowledge and agree to follow the applicable return procedures.

10. Intellectual Property

All website content, including text, graphics, logos, product descriptions, photographs, designs, layouts, and other materials, is owned by or licensed to FlorViva unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, hosting providers, and other technology platforms.

Your use of certain third-party services may also be subject to their respective terms and policies.

12. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, FlorViva shall not be liable for indirect, incidental, special, consequential, or similar damages arising from your use of our website or products, except where such limitation is prohibited by law.

14. Changes To These Terms

We may update these Terms of Service from time to time.

Updated terms will be posted on this page with a revised effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms to the extent permitted by applicable law.