Shipping policy

Shipping Policy

Effective Date: August 10, 2026

At FlorViva, we aim to make your shopping experience simple and convenient by offering free shipping worldwide.

1. Free Worldwide Shipping

FlorViva currently provides free standard shipping to customers worldwide.

There is no additional standard shipping charge added to eligible orders at checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

This is an estimated delivery timeframe rather than a guaranteed delivery date.

Actual delivery times may vary depending on the destination country, carrier operations, customs processing, local delivery services, weather conditions, holidays, and other circumstances outside our reasonable control.

3. Order Processing

Orders are processed after successful payment confirmation.

Processing and fulfillment may require additional time during periods of high order volume, promotional events, holidays, or other operational circumstances.

Once your order has been shipped, tracking information may be provided when available.

4. Tracking Information

Where tracking is available, customers may receive tracking information by email or through their order information.

Tracking updates may take some time to appear after a shipment has been handed to the carrier.

If tracking information does not immediately show movement, please allow reasonable time for the carrier's system to update.

5. International Shipping

We ship to customers in many destinations worldwide.

International shipments may be subject to customs procedures, import regulations, duties, taxes, or other charges imposed by the destination country.

Where such charges are applicable and legally imposed, responsibility for those charges may depend on the applicable shipping arrangement and local regulations.

Customers should review their local import requirements where appropriate.

6. Delivery Delays

Although we work to provide reliable delivery, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather.
Carrier disruptions.
Customs inspections.
Public holidays.
Transportation delays.
Incorrect or incomplete delivery information.
High shipping volumes.
Events affecting transportation networks.

If your package is delayed, please contact us and we will do our best to assist.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order has not yet been shipped and you notice an error, contact us as soon as possible at:

support@florviva67.store

Once an order has been shipped, changes to the delivery address may not be possible.

8. Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact our support team.

We may request information such as your order number, tracking information, delivery details, and photographs of the package or product.

We will review the situation and work toward an appropriate resolution.

9. Delivery Address

Please ensure that your shipping address, postal code, apartment or unit number, and contact details are accurate before completing your purchase.

FlorViva is not responsible for delivery problems caused by inaccurate or incomplete customer-provided address information, subject to applicable law.